Privacy Policy

Last Updated: January the 1st. 2024

Bitage Software Solutions (“Bitage,” "we," "our," or "us") operates the Fencity mobile application (the "App"). This Privacy Policy outlines how we collect, use, disclose, and protect your personal information when you use our App, in compliance with the General Data Protection Regulation (GDPR).

1. Information We Collect:

  • - Personal Information: We may collect personal information you provide to us, such as your name, email address, and other contact details when you register an account or communicate with us.
  • - Usage Information: We may collect information about how you use the App, including your interactions, preferences, and settings.
  • - Device Information: We may collect information about your device, such as device type, operating system, unique device identifiers, and IP address.
  • - Location Information: With your consent, we may collect precise location data from your device to provide location-based services within the App.
  • - Other Information: We may collect other information you voluntarily provide to us or that we collect through your use of the App.

2. How We Use Your Information:

  • - Provide and improve the App's functionality and user experience.
  • - Personalize your experience and content based on your preferences.
  • - Communicate with you, respond to inquiries, and provide customer support.
  • - Analyze usage patterns and trends to optimize the App's performance and enhance our services.
  • - Detect, prevent, and address technical issues, fraud, or security concerns.
  • - Comply with legal obligations and enforce our policies.

3. Information Sharing:

  • - We may share your information with third-party service providers who assist us in operating the App and delivering services to you.
  • - We may share aggregated or anonymized information that does not personally identify you for analytical or marketing purposes.
  • - We may disclose your information in response to legal requests, court orders, or to protect our rights, property, or safety.

4. Data Retention:
- We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law.

5. Your Rights under GDPR:

  • - You have the right to access, rectify, or erase your personal data.
  • - You have the right to restrict or object to the processing of your personal data.
  • - You have the right to data portability, where feasible.
  • - You have the right to lodge a complaint with a supervisory authority.

6. Security:
- We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction.

7. Children's Privacy:
- The App is not intended for use by individuals under the age of 13. We do not knowingly collect personal information from children under 13 without parental consent.

8. Updates to this Policy:
- We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the updated policy on our website or within the App.

9. Contact Us:
- If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at support[at]bitage.com.

By using the App, you consent to the collection, use, and disclosure of your information as described in this Privacy Policy.